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Can’t find the correlation number on your CS18 dock? Click here for instructions.
FREQUENTLY ASKED QUESTIONS
Q: What information do I need before ordering a docking station key?
A: To order the correct key, you will need the respective docking station's correlation number.
Q: How do I find my correlation number?
A: Correlations numbers are located on the underside of the docking station. The correlation number will be either a 4-digit code, or a 5-digit alphanumeric code. See the example image below. View the instructional video above for details on how to find your correlation number.
Q: Do I need to register?
A: Yes. You can register quickly and easily as an individual or as part of an existing company by visiting our registration page. If you are having trouble registering, please contact customer support at email@example.com.
Q: Can you take my order over the phone?
A: Currently, our key ordering process is housed online. Once you are directed to the key that you need, simply follow the prompts on screen to place your order online.
Q: How do I place an order?
A: Check out the video embedded at the top of this page for step-by-step instructions on how to find the correct key to order. Once on the item page, select the quantity you wish to order and select "add to cart", then follow the on-screen prompts to complete your order. *NOTE: You must be registered with IT Xchange to place an order. If you don't already have an account, you can register here.
Q: How do I find my Registry ID?
A: Please contact your sales representative to make an inquiry for your Registry ID number.
Q: Why can't I place my order? / I see a blank screen when trying to place my order.
A: The item you are trying to order may be backordered until a future date. Please contact your IT Xchange sales representative for details on further availability.