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Secure Shopping Guarantee

Shopping on our site is safe

Our Secure Socket Layer software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including your credit card number, name and address. This encryption ensures that nothing can be read as it travels over the Internet. Only when it reaches our servers is your information decrypted. 
Credit Card Guarantee
Most financial institutions or credit card providers either cover all charges resulting from unauthorized use of your credit card, or limit your liability to $50 (Canadian), $50 (US), £25 (GBP) or €50 (Euro). If your bank or credit card provider does hold you liable for fraudulent use of your credit card, ITXchange will cover the actual amount of your liability up to a maximum of $50 (Canadian), $50 (US), £25 (GBP) or €50 (Euro), provided the unauthorized use of your credit card resulted through no fault of your own and was a result of purchases made through our site. 
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. 
If your credit card company:
  • Determines that the charges were fraudulent charges resulting from your online purchase from IT Xchange,
    Holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following:
    • Your name
    • Daytime telephone number
    • Billing address
    • A copy of the credit card statement in question (please circle fraud charges)
    • Proof of your credit card company's fraud determination and the actual liability fee that they charged you
    • A description of the incident

      Send an e-mail to service@itxchange.com or mail your letter to:
      IT Xchange 
      Credit Manager 
      3500 Ridgeway Drive, Unit. 4
      Mississauga, Ontario 
      L5L 0B4

      Payments of valid claims for fraud liability fees will be made in the form of a refund to your credit card.